📞 LIVE CALLS

📡 Sophiaonline — listening across 5 brands

✨ TEAM VIBES

☕ Coffee in hand, conquer mode on. Lets gooo.

😄 The wedding tent fell over. It was strapped for cash.

💡 Tip: Customers who hear back within 5 minutes are 9x more likely to convert.

Calls Today

Top Performer

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Open Alerts

SIGNED IN

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System Status

Soft Launch v1.7.11

Master

Taylor

AER

Thank Q

Munkeboe

SEL

Ready Quotes

Partial Calls

Delivery Issues

Order Updates

Incomplete Calls

Live Leads

📁 All folders ▾

🧹

Sophia the Housekeeper

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📋 New quotes for this rep 0

Status NULL/blank/New · click to open

Open quotes · —

CUSTOMER OUT BACK QUOTE # CLOSED METHOD P/U LOC / WORKDO LINENS PO SLOT STATUS REP FOLLOW-UP LOGISTICS

Loading quotes…

Upcoming orders · —

CUSTOMER OUT BACK ORDER # METHOD P/U LOC / WORKDO LINENS PO SLOT STATUS REP FOLLOW-UP LOGISTICS PMT BAL DUE TOTAL

Loading orders…

Company	Name	Phone	Route	Done	Status	Signals	Assigned	Assign	Received
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CLIENT DETAIL

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Quote #

Order #

📝 Notes 0 stamped action notes on this lead

No action notes yet. Reps' done + followup notes will land here.

🤝 Coordinator Notes 0 team intel — visible to all reps, follows the customer

No coordinator notes yet. Add one above to start the thread.

🕐 Time-Sensitive Delivery

📞 Phone

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📧 Email

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📦 Start Date

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🔁 End Date

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🚚 Delivery

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Assigned To

Follow Up Status

Address

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Products Requested

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Company

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Workflow Route

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Status

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Pipeline Bucket

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Requested Employee

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Sentiment

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Missing Information

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Routing Flags

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Reference Order Photo

Admin Automations

Signal pills above show lifetime client intelligence. Click any history pill to drill in.

✨ Sophia Librarian

AI EMAIL POLISH · COMING SOON

📚

Coming Soon

Sophia Librarian will help you draft polished, professional outgoing emails for quotes and order confirmations. Pre-fills with the customer's name, items, dates, and totals — then runs the draft through an AI polish pass before you copy it into your email client.

Quote Email Friendly intro + summary of items quoted + clear call to action with the next step (review, sign, deposit).

Order Confirmation Booked-and-confirmed tone, restates event date + delivery / pickup details + reminders for what the customer needs to know day-of.

Tone Match Sounds like a coordinator, not a chatbot. Warm, capable, professional — whichever brand voice fits the record.

Editable Output Final draft sits in an editor for last-minute tweaks before you copy it into Gmail / Outlook / wherever you actually send from.

Hooks for this feature are wired and ready. We'll fill in the AI portion in a follow-up patch.

🔍 Lookup & Audit

Search 32K records · sister-store flow · linen audit

Locations · Click to filter (multi)

Taylor

AER

SEL

Type to search · or click filters to browse the database

⟫ BIOMETRIC SCAN INITIATING ⟪

⟫ VOICE PRINT VERIFIED ⟪

⟫ CLEARANCE LEVEL: ALPHA-7 ⟪

⟫ ACCESS GRANTED ⟪

[ SKIP · ESC ]

System Status

ACTIVE

Last Sync

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SOPHIA'S SECRET ROOM

AI Intelligence · Patterns · Recommendations · Actions

CURRENT FOCUS

Initializing...

Boot sequence in progress

SYS LOAD

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AI PULSE

ACTIVE

Initializing presence... welcome aboard.

📋 WHAT I'M WORKING ON —

👁️ WHAT I NOTICED —

Scanning patterns...

⚡ MY ACTIVITY TODAY

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🧠 MEMORY STREAM REAL-TIME

Initializing memory feed...

⚠ WHAT NEEDS ATTENTION—

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Ready Quotes

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Partial Calls

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Delivery Issues

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Follow-Ups Due

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Past-Due

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Companies Monitored

AER TAYLOR MUNKEBOE THANK Q SEL

SOPHIA STATUS

I'm operating at full capacity and monitoring everything. I've got this.

— Sophia ♥

Pick a table, optionally filter, then click any cell to edit. Changes are written immediately. Edits write to staff_actions for audit.

Pick a table and click Reload to begin.